Shipping policy

At ACCOLADE, we strive to deliver your orders quickly and safely. Please read our shipping guidelines carefully.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Processing times may be longer during holidays or promotional periods.

2. Shipping Methods & Delivery Time

  • Standard Shipping: 5–10 business days (U.S. only)

  • Express Shipping: 2–5 business days (U.S. only)

  • International shipping times vary depending on destination and customs procedures.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method.

  • Free shipping promotions may apply as specified on the website.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order using the carrier’s website.

5. Shipping Restrictions

  • We currently ship to most countries. Certain destinations may be restricted due to local regulations or carrier limitations.

6. Lost or Damaged Packages

  • ACCOLADE is not responsible for delays caused by carriers or customs.

  • If your package is lost or arrives damaged, please contact support@accolade.com within 7 days of delivery to assist with a replacement or refund.

7. Contact Us

For any shipping questions, contact us at:
Email: support@accolade.com