Refund policy
At ACCOLADE, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Returns
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You have 30 days from the date of delivery to request a return.
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Items must be unused, in original condition, and in their original packaging.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
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Gift cards, sale items, personalized/custom items, and perishable products cannot be returned.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 10 business days.
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In some cases, a store credit or gift card may be provided instead.
How to Initiate a Return
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Contact us at support@accolade.com with your order details.
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Follow the instructions provided for returning your item(s).
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Ship the item securely using a trackable shipping method.
Late or Missing Refunds
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If you haven’t received your refund within 10 business days after approval, please contact us at support@accolade.com